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FAQ

  • What is GIORDANO?

    Giordano is a leading international retailer of apparel and accessories for men, women, and children. Giordano now operates over 2,500 stores in 40 countries. Giordano embodies the contemporary lifestyle choices - simplicity in design and quality in substance. It's consistent focus on simplicity, quality, service and value has helped it to create the signature Giordano look, featuring fashion pieces that can be easily mixed and matched to suit any occasion, mood or place.

  • Where is GIORDANO from ?

    The company's registered head office is in Hong Kong.

  • How long has Giordano been operating in the Middle East?

    Giordano has been operating in the Middle East since 1993.

  • What is GIORDANO JUNIOR

    Giordano Junior caters to children between the ages of 3 to 14 years.
    Giordano Junior is available at selected Giordano stores in the Middle East.

  • What is Giordano™s competitive advantage over other apparel retailers?

    Giordano strives at all times to understand its customers™ needs and endeavors to satisfy those needs through quality products at competitive prices and exceptional customer service.

    Our buying team works to create the look and feel for the season keeping in mind our customers™ needs. Our sales team is trained to answer customer queries in terms of product information, merchandise care, fits and quality to ensure maximum satisfaction. Giordano offers a flexible Global exchange policy at most of our stores.

  • Where does Giordano source its Merchandise?

    Giordano sources its merchandise from its nominated factories in China and some parts of Asia.

  • What are the measures Giordano has taken to ensure quality control?

    The Regional offices in Hong Kong and China are responsible for quality checks before the merchandise is shipped to each country.

    Detailed quality specifications and guidelines are provided to factories in order to maintain quality and consistency.

  • Does Giordano have a Customer Loyalty Program?

    Giordano has a Global Loyalty Program called W.W.S. World Without Strangers.

    It is a card less, point-based membership program that makes use of your mobile phone number as your unique membership identification number.

    In the Middle East, WWS (World Without Strangers) Membership program is now available in the UAE, Saudi Arabia, Kuwait, Qatar and Oman .

    All Giordano WWS members can enjoy discounts at most Giordano stores worldwide.

    Please check the WWS section in our website.

  • Can I shop online using WWS membership?

    Currently, this option is not available. We will inform all our WWS members once this is available.

  • How are the shipments delivered?

    Shipments are delivered by our nominated courier company. Most shipments will be delivered within five working days. For more information, please visit our online shipping policy.

  • Can I track the status of my order?

    Your shipments are delivered by Aramex; you can check the status of your orders through www.aramex.com using the airway bill (AWB) e-mailed to you by Giordano.

  • Is it safe to shop online at Giordano?

    We've taken every possible step to make our site as secure as possible for your peace of mind. We use the SSL encryption technology and we take the security of your personal data very seriously. For more information, please read our Privacy Policy, which you can find by clicking on our Terms & Conditions.

  • What if I have a problem placing my order online or I am not sure if it has gone through?

    If you receive a confirmation email, then your order has been processed successfully. If you have not had received any emails from us, please go to the My Account section of the website and click on 'My Orders'. If your order does not appear on the list, you will need to place your order once again.If you are not sure about your order or require some assistance, kindly contact our customer services team through email or call us at 04 3476868.

  • Can I amend or cancel an order once I have placed it?

    Once your order has been placed, you cannot change or cancel it. Please review your orders carefully as you go through the checkout process. If you want to cancel an order, you will need to return the products to your nearest store in the Saudi Arabia. We also recommend that you check out our Exchange / Refund policy.

  • What delivery options do you offer and how much do they cost?

    Currently Giordano Online store is available only in the Saudi Arabia.

    Kindly check our Shipping Policy and charges online.

  • Can I have my order delivered to an address other than my home address, such as work or a friend's?

    Yes, you can specify where you want your order to be delivered other than your home address. This will be prompted to you in the checkout section. You can also maintain several different addresses within the My Account section of the site.

  • Do I have to sign for the delivery when it arrives?

    All our deliveries need to be verified upon delivery. An authorized person can receive the delivery on your behalf if you are not present.

  • Can I place an order online and pick it up from a Giordano store?

    Currently, we do not offer this service. We will inform all customers when this is available.

  • What is the return policy for products bought online?

    Should you wish to return or exchange an item , you will be able to do this at any Giordano store in the Saudi Arabia . Please check our Exchange / Refund policy.

  • How can I contact Customer Services?

    Telephone: +966 - 12 - 5100300 (9 AM - 5:30 PM Sat - Wed & 9 AM - 3:30 PM Thu)
    Email: service@giordano.com.sa

  • Where can I find out about the wash and care instructions for the products you sell online?

    We have provided basic wash and care instructions for every product on the site. For more information about wash and care, please click on the Size Guide & Wash and Care link.

    Where can I find out more information about the sizes of the products you sell online?

    Every Product listed online has a Size Chart which can provide detailed information on product sizing.

  • How do I pay for products sold by GIORDANO?

    You can pay for your purchases online using any of the following major credit cards:

    • Visa
    • MasterCard

    All payments are done via Networks International, operating on a professional third party MasterCard payment gateway.

    NO credit card details are stored within our systems or computers an assurance that placing an order through www.giordano-me.com is absolutely secure.

    All of your data are encrypted to the highest standards and are secured with MasterCard payment gateway.

  • How can I apply for a job at Giordano?

    Current vacancies will be listed in the Career section of the website. You can also email us at resume@giordano.com.sa.